All items ship from India. Production and dispatch timing depend on the item; please review the Shipping Policy and contact us before ordering if you need a specific delivery date. Delivery times vary by destination and customs clearance.
Shipments are insured and include tracking information. Customs duties and import taxes are the buyer’s responsibility.
Email: support@jayamargems.com
WhatsApp: +91 8141449290
Request a return or exchange within 7 days after delivery. Contact us before sending an item back. Approved returns must be shipped within 7 days of authorization. Eligibility conditions and exclusions apply; return shipping is paid by the customer unless the return is due to our error.
Customers can request cancellation within 24 hours. Custom-made items are not eligible for cancellation.
Return and Exchange Policy | Refund Policy
Email: support@jayamargems.com
WhatsApp: +91 8141449290
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- Share your design, reference image, or jewelry idea, and we will create it according to your requirements.
- Choose your preferred diamond, including natural, lab-grown, colored, and other available options.
- Select your preferred metal, including 925 Sterling Silver, 10K, 14K Gold, and 18K Gold.
- Every custom order is handcrafted with premium-quality finishing.
- Contact us before placing a custom order to confirm the design, price, production time, and payment terms.
- Complimentary gift packaging is included with every order.
- Custom-made and personalized items are not eligible for cancellation or return.
- 📧 Email: support@jayamargems.com
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