Refund policy

Refund Policy — Jayamar Gems

This policy explains how refunds work at Jayamar Gems once a return has been approved and received. It should be read alongside our Return and Exchange Policy.

1. When a Refund Applies

A refund is only issued once:

  1. You have contacted us and received approval for your return (see our Return and Exchange Policy)
  2. We have received the returned item at our facility
  3. Our team has inspected the item and confirmed it meets our return eligibility conditions.

Refunds are not automatic simply because an item has been shipped back to us — approval depends on the outcome of our inspection.

2. Inspection Before Refund

  • Every returned item goes through an internal check by our team before we make a refund decision.
  • We verify that the item is unworn, unused, and in its original condition, with all tags, certificates, grading reports, and original packaging intact.
  • For claims involving damage, defects, or wrong items, we also review the mandatory unboxing video submitted with your original request.
  • We'll email you once your return has been received and inspected, letting you know whether the refund has been approved.

3. Refund Timeline

  • If your refund is approved, it will be issued to your original payment method within 10 business days of approval.
  • Please note that even after we process the refund, it can take additional time for your bank or card issuer to post it to your account or statement.
  • If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at jayamarjems@gmail.com so we can look into it.

4. What Gets Refunded

  • The refund amount reflects the price paid for the returned item(s).
  • Original shipping charges (if any were paid at checkout) are non-refundable, except where the return is due to an error on our part.
  • Return shipping costs paid by you to send the item back are the customer's responsibility and are not reimbursed, unless the return is a result of our error.

5. Partial or Declined Refunds

  • If an item is returned in a condition that doesn't meet our eligibility criteria (worn, damaged by the customer, missing tags/certificates/packaging), we may decline the refund or offer a partial refund, at our discretion, and will explain the reason by email.
  • Items that are not eligible for return in the first place (custom-made, personalized, engraved, special-order, made-to-order, sale items, and gift cards) are not eligible for a refund.

6. Order Cancellations

  • If you cancel an eligible order within 24 hours of purchase, your payment will be refunded in full.
  • Customized, personalized, and made-to-order jewelry & diamond cannot be canceled once confirmed.
  • If production has already begun on your order before cancellation is requested, a processing or restocking fee may be deducted from your refund.

7. Questions?

If you have any questions about the status of your refund, email us at
📧 Email: jayamarjems@gmail.com
📞 WhatsApp: +91 8141449290