Refund policy
Last updated: October 4, 2026
Return and Refund Policy — Jay Amar Gems
1. Change-of-mind exchanges
Eligible unused items may be exchanged if you contact us within 7 days of delivery. Change-of-mind returns are exchange only; we do not offer a change-of-mind refund. Items must be unused, unworn, unaltered, and returned with their original tags, certificates or grading reports, and packaging. Custom-made, personalized, engraved, special-order, made-to-order, sale items and gift cards are excluded from change-of-mind exchanges.
2. Problems caused by us
If we sent the wrong item, supplied a damaged or defective product, or supplied an item materially different from the agreed description or specifications, please contact us within 7 days of delivery. A confirmed issue caused by us qualifies for a refund or replacement. If your order has not arrived and the non-delivery was caused by an error on our part, contact us so we can investigate the shipment and arrange a refund or replacement when the issue is confirmed.
The exclusions for change-of-mind exchanges do not remove remedies for confirmed seller errors or any rights required by applicable law.
3. Contact us before returning an item
Email support@jayamargems.com with your order number and details of the issue. For product issues, include photos or an unboxing video if available; other relevant evidence will also be considered. Do not send an item back before receiving return instructions. For non-delivery claims, we review tracking and shipment records; no product return is required if you never received the item.
4. Inspection and shipping costs
Returned items are inspected for condition, tags, certificates, grading reports and packaging. For eligible change-of-mind exchanges, the customer pays return shipping. For a confirmed issue caused by us, we cover the necessary return shipping and provide instructions. Customer-caused damage, wear, alteration, resizing, repair or misuse is not a seller error.
5. Refund timing
Approved refunds are issued to the original payment method within 10 business days of approval. Bank or payment-provider processing times may vary. Contact us if the approved refund has not arrived after 15 business days.
6. Customer support and India fulfilment office
Jay Amar Gems
Plot No. 6, Ghanshyam Nagar-2, Street No. 11, L. H. Road, Karanj, Surat, Gujarat 395006, India
Email: support@jayamargems.com
Phone / WhatsApp: +91 8141449290
Support hours: 8:00 AM–10:00 PM IST, every day.
See our Return and Exchange Policy for return instructions and our Shipping Policy for shipping information. This policy does not limit rights required by applicable law.
Company and office details
Seller and website operator: JAY AMAR GEMS AND JEWELLERY LLC, a Wyoming limited liability company, trading as Jay Amar Gems.
US mailing address: 30 N Gould St Ste R, Sheridan, WY 82801, United States.
India fulfilment office: JAY AMAR GEMS AND JEWELLERY, Plot No. 6, Ghanshyam Nagar-2, Street No. 11, L. H. Road, Karanj, Surat, Gujarat 395006, India.
All items are fulfilled and shipped from India. The US mailing address is for business correspondence, not product returns. Contact us before returning an item to receive return instructions.
Email: support@jayamargems.com
Phone / WhatsApp: +91 8141449290
Support hours: 8:00 AM–10:00 PM IST, every day.
