Shipping policy

Jayamargems Shipping Policy

Order Processing Time

All products are either Ready-to-Ship or Made-to-Order.

  • Ready-to-Ship items will be dispatched as soon as possible.

  • Made-to-Order and custom jewelry usually require 2–4 weeks for manufacturing before shipment.

Shipping Address

We ship only to valid residential or business addresses.

Please provide a complete and accurate shipping address while placing your order.

Insured Shipping

All orders are shipped with shipping insurance at no additional cost to protect your purchase during transit.

Delivery Attempts

Our shipping partners usually make up to three delivery attempts.

  • If delivery cannot be completed, the package may be held at the nearest courier facility.

  • Customers are responsible for collecting the package within the specified time.

  • If the package is returned to us, additional shipping charges may apply for reshipment.

Shipping Delays

Jayamargems is not responsible for delays caused by circumstances beyond our control, including:

  • Severe weather conditions

  • Courier service delays

  • Incorrect or incomplete shipping addresses

  • Customs-related delays

Custom & Handcrafted Jewelry

Most of our jewelry is handcrafted and made specifically for each customer.

Custom and personalized orders generally require 2–4 weeks for production.

Shipping Services

  • Once your order is completed, your item will be carefully packaged and shipped through our insured shipping partners, including FedEx, UPS, DHL, Uni Uni, depending on your location and the selected shipping service.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number.

You can use the tracking information to monitor your shipment.

Customs Clearance

International orders may require 4–6 business days for customs clearance, depending on the regulations of the destination country.

Any customs duties, import taxes, or additional charges imposed by the destination country are the responsibility of the customer.

Delivered Orders

Once the tracking system shows the package as Delivered, the order will be considered successfully completed.

If you cannot locate your package, please:

  • Check with your neighbors.

  • Contact your local courier office.

  • Contact our support team immediately.

Unboxing Video Requirement

We strongly recommend recording a continuous unboxing video when opening your package.

An unboxing video helps us verify and resolve issues related to:

  • Missing items

  • Damaged products

  • Incorrect items

Providing an unboxing video allows us to process claims more efficiently.

If you have any questions about shipping, please contact us.
📧 Email: jayamarjems@gmail.com
📞 WhatsApp: +91 8141449290