Return and Exchange Policy — Jayamar Gems

We want you to be happy with your purchase. Please read this policy before requesting a return or exchange.

Return Window

  • You have 7 days from the date of delivery to submit a return request. Requests after this window will not be accepted.

Before You Return an Item

  • Contact us first at jayamarjems@gmail.com with your order number, item(s), and reason for return, before sending anything back. Items sent without prior approval will not be accepted.
  • We'll confirm by email whether your request is approved and share return instructions.

Eligibility Conditions

To qualify, your item must be unworn/unused, in its original condition, with all tags, certificates, reports, and packaging intact, along with your proof of purchase. We may decline returns showing signs of wear, alteration, or customer-caused damage.

Shipping Your Return

  • Once approved, ship the item back within 7 days of receiving authorization to:

    W/o Jitubha, 311/12, Girnar Society, Nana Varachha, Surat City, Surat, Gujarat - 395006, India

  • Return shipping costs are the customer's responsibility, unless the return is due to our error.

  • Use a trackable, insured method — we're not responsible for parcels lost in transit or held/rejected by customs.

Damaged, Defective, or Incorrect Items

  • Inspect your order immediately on delivery and contact us right away if there's an issue.
  • An unboxing video showing the sealed package being opened is mandatory for any damage, defect, or wrong-item claim. Claims without a valid video won't be processed.
  • Our team reviews the video and order details before approving a replacement, return, or refund.

Not Eligible for Return or Exchange

Custom-made, personalized, engraved, or special-order pieces; made-to-order items; sale items and gift cards.

Requesting an Exchange

  • Email jayamarjems@gmail.com within 7 days of delivery with an Order Exchange Request, including details of the item you want instead.
  • The new item must be equal to or lower in value than the original — higher-value swaps don't qualify under this policy.
  • Exchanges are subject to inspection of the returned item and final approval after we receive it.

Our Inspection Process

Every return or exchange goes through an internal check by our team — verifying condition, completeness, and any submitted evidence — before we confirm the outcome by email.

Questions?

For any queries or upgrades, please contact us:
📧 Email: jayamarjems@gmail.com
📞 WhatsApp: +91 8141449290