Last updated: October 7, 2026

Return and Exchange Policy — Jay Amar Gems

Eligible change-of-mind returns are exchange only; no change-of-mind refund is offered. Confirmed problems caused by us qualify for a refund or replacement under our Refund Policy.

Return Window

  • You have 7 days from the date of delivery to submit a return request. For non-delivery caused by our error, contact us so we can investigate the shipment. This policy does not limit rights required by applicable law.

Before You Return an Item

  • Contact us first at support@jayamargems.com with your order number, item(s), and reason for return, before sending anything back. Items sent without prior approval will not be accepted.
  • We'll confirm by email whether your request is approved and share return instructions.

Eligibility Conditions

To qualify, your item must be unworn/unused, in its original condition, with all tags, certificates, reports, and packaging intact, along with your proof of purchase. We may decline returns showing signs of wear, alteration, or customer-caused damage.

Shipping Your Return

  • Once approved, ship the item back within 7 days of receiving authorization to:

    Returns Processing Address: Jay Amar Gems, Plot No. 6, Ghanshyam Nagar-2, Street No. 11, L. H. Road, Karanj, Surat, Gujarat 395006, India

  • Return shipping costs are the customer's responsibility, unless the return is due to our error.

  • Use a trackable, insured method — we're not responsible for parcels lost in transit or held/rejected by customs.

Damaged, Defective, or Incorrect Items

  • Inspect your order immediately on delivery and contact us right away if there's an issue.
  • An unboxing video showing the sealed package being opened is strongly recommended for damage, defect, or wrong-item claims. Other evidence, such as photographs and order details, may also be considered.
  • Our team reviews the evidence and order details before approving a replacement, return, or refund. For confirmed non-delivery caused by our error, no product return is required if you never received it.

Not Eligible for Change-of-Mind Exchange

Custom-made, personalized, engraved, or special-order pieces; made-to-order items; sale items and gift cards. These exclusions do not remove remedies for confirmed seller errors.

Requesting an Exchange

  • Email support@jayamargems.com within 7 days of delivery with an Order Exchange Request, including details of the item you want instead.
  • The new item must be equal to or lower in value than the original — higher-value swaps don't qualify under this policy.
  • Exchanges are subject to inspection of the returned item and final approval after we receive it.

Our Inspection Process

Every return or exchange goes through an internal check by our team — verifying condition, completeness, and any submitted evidence — before we confirm the outcome by email.

Support hours: 8:00 AM–10:00 PM IST, every day.

Questions?

For any queries or upgrades, please contact us:
📧 Email: support@jayamargems.com
📞 WhatsApp: +91 8141449290

See our Refund Policy for refund eligibility and processing, and our Shipping Policy for outbound delivery information.

Company and office details

Seller and website operator: JAY AMAR GEMS AND JEWELLERY LLC, a Wyoming limited liability company, trading as Jay Amar Gems.

US mailing address: 30 N Gould St Ste R, Sheridan, WY 82801, United States.

India fulfilment office: JAY AMAR GEMS AND JEWELLERY, Plot No. 6, Ghanshyam Nagar-2, Street No. 11, L. H. Road, Karanj, Surat, Gujarat 395006, India.

All items are fulfilled and shipped from India. The US mailing address is for business correspondence, not product returns. Contact us before returning an item to receive return instructions.

Email: support@jayamargems.com
Phone / WhatsApp: +91 8141449290
Support hours: 8:00 AM–10:00 PM IST, every day.