Delicate Round Cut Lab Grown Diamond Snowflake Solitaire Pendant

🚚 Delivery Policy – Jay Amar Gems

Shipping Details

Order Processing

All confirmed orders are processed and shipped within 6–7 business days after payment confirmation.

Express Shipping

We use FedEx / UPS express courier services for fast worldwide delivery. Estimated arrival is 7–8 days after dispatch.

USA Customers

Orders to the United States are shipped via United States Postal Service with an estimated delivery time of 10–12 days.

International Shipping

For selected countries, we use India Post Registered / EMS International service. Delivery typically takes 18–20 days.

Additional Information

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  All shipments are fully insured until delivery.
  
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  Customers will receive a tracking number once the parcel is dispatched.
  
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  Customs duties or import taxes, if applicable, are the buyer’s responsibility.
  
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  In case of delivery delays due to customs clearance or weather conditions, we will provide full support and tracking updates.
  

Email: jayamarjems@gmail.com

Order Cancellation Policy

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  Orders must be canceled within 24 hours of purchase.
  
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  Made-to-order or customized jewelry cannot be canceled once production has started.
  
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  If production has already begun, a processing/restocking fee may apply.
  
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  Photos or videos of the finished item will be shared before shipment for confirmation.
  

Return Policy (Loose Diamonds Only)

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  Returns are accepted only for loose diamonds.
  
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  Customized or made-to-order jewelry is not eligible for return.
  
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  Contact us before initiating any return request.
  
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  Once approved, return instructions will be provided via email.
  
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  The item must be shipped within 7 days after approval.
  
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  The diamond must be returned in original condition without any damage or alteration.
  
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  We are not responsible for parcels lost, delayed, or held by customs during return shipping.
  

Exchange Policy (Loose Diamonds Only)

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  Exchange is available only for loose diamonds.
  
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  Made-to-order or customized jewelry cannot be exchanged.
  
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  Submit an Order Exchange Request with full details.
  
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  If incorrect or misleading information is provided, the request may be rejected.
  
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  Exchange instructions will be shared after approval.
  
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  If the new diamond value is higher, the price difference must be paid before processing.
  
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  If the new diamond value is lower, the remaining balance will not be refunded.